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Utilizing Customer Intelligence During a Crisis

Virtual Forum Interview

Organizations across the globe are being thrust into analyzing data from an entirely new perspective. Knowing who your customers are and how to keep them is more imperative than ever. Chris Laping, Chief Innovation Officer at Bagel Brands, and Best Selling Author of People Before Things, recently participated in a webinar forum with Dan Rodriguez, Chief Product & Strategy Officer of CCG, touching on how to utilize Customer Intelligence and customer insights to make swift data-driven decisions. 

In this video, Chris Laping discusses how his company is utilizing customer intelligence to design meaningful products and crush a digital channel sales target.

Meet the Speakers

Chris Laping_ Headshot
Chris Laping brings 28 years of information technology and business transformation experience to Bagel Brands (Einstein Bros. Bagels, Bruegger's Bagels, Manhattan Bagels, Noah's) and serves as Chief Innovation Officer. Prior to joining the company, Chris authored a best-selling book, "People Before Things," which focuses on the connection between human experience to the outcomes of change and transformation and the role leaders play to pave success.

Dan Rodriguez_ADAPT page

Dan Rodriguez 
is the Chief Product & Strategy Officer and Founding Partner of CCG. Dan leads the most creative department at CCG, responsible for the ideation and innovation of new cloud-based business solutions. Dan leads a team of product owners, engineers and industry subject-matter experts who work with modern technologies to drive business value and meet market demand through the strategic and operational use of data and analytics.

Our crisis ADAPT  team is continuing to listen, learn, and adapt to the current economic environment. Our recommendations are based on topics that are working for customers who are leveraging data analytics to stabilize their operations. Learn more about ADAPT by visiting our ADAPT with Analytics page or contacting one of our experts at

Quick Facts

Speakers -
  • Chris Laping, Chief Innovation Officer ,Bagel Brands
  • Dan Rodriguez, Chief Product and Strategy Officer, CCG

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