Utilizing Customer Intelligence During a Crisis

Organizations across the globe are being thrust into analyzing data from an entirely new perspective. Knowing who your customers are and how to keep them is more imperative than ever. Chris Laping, Chief Innovation Officer at Bagel Brands, and Best Selling Author of People Before Things, recently participated in a webinar forum with Dan Rodriguez, Chief Product & Strategy Officer of CCG, touching on how to utilize Customer Intelligence and customer insights to make swift data-driven decisions. 

In this video, Chris Laping discusses how his company is utilizing customer intelligence to design meaningful products and crush a digital channel sales target.

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