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Bagel Brands Interview | Reaching Customers in a Crisis

Part Four

In a sea of noise for customers trying to navigate the crisis, it can be hard to reach your customers. In this short video, Bagel Brands Chief Innovation Officer, Chris Laping, discusses how they were able to quickly adapt their services to meet the needs of their customers through innovation and responsiveness.

Discussion Topic

  • What have some of the challenges been to reaching customers during the crisis?

Video Series

Meet the Speakers

Chris Laping_ HeadshotChris Laping   brings 28 years of information technology and business transformation experience to Bagel Brands (Einstein Bros. Bagels, Bruegger's Bagels, Manhattan Bagels, Noah's) and serves as Chief Innovation Officer. Prior to joining the company, Chris authored a best-selling book, "People Before Things," which focuses on the connection between human experience to the outcomes of change and transformation and the role leaders play to pave success. 

Dan Rodriguez_ADAPT page
Dan Rodriguez is the Chief Product & Strategy Officer and Founding Partner of CCG. Dan leads the most creative department at CCG, responsible for the ideation and innovation of new cloud-based business solutions. Dan leads a team of product owners, engineers and industry subject-matter experts who work with modern technologies to drive business value and meet market demand through the strategic and operational use of data and analytics.

Our crisis ADAPT  team is continuing to listen, learn, and adapt to the current economic environment. Our recommendations are based on topics that are working for customers who are leveraging data analytics to stabilize their operations. Learn more about ADAPT by visiting our ADAPT with Analytics page or contacting one of our experts at

Quick Facts

Speakers -
  • Chris Laping, Chief Innovation Officer, Bagel Brands
  • Dan Rodriguez, Chief Product and Strategy Officer, CCG

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