Bagel Brands Interview | Customer Behavior on Digital Channels

The crisis has caused a new set of behaviors in consumers, especially when it comes to digital channels. The pandemic introduced consumers to new ways of getting things they loved the most. For Bagel Brands, their ability to amplify the development of mobile ordering ability, bumped up to 25% of their sales, when it previously didn't exist. Hear more from Chief Innovation Officer, Chris Laping in this short video. 

Discussion Topic

  • What has been the impact of digital channels on customer behavior?

Video Series

Quick Facts


  • Chris Laping, Chief Innovation Officer, Bagel Brands
  • Dan Rodriguez, Chief Product and Strategy Officer, CCG

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